What Does this Policy Cover?

This Policy applies to any of your personal information that is protected under applicable state or federal laws, or laws foreign jurisdictions, which govern the protection of individuals' personal information to the extent such laws apply to your use of the Services. This Policy applies to all users of the Services, whether or not you use the Services to register for an Event.

What Personal Information Do We Collect?

We collect personal identification information such as your first name, last name, email address, and phone number if you select the option for text notifications. We also collect other information that Event Organizers ask us to collect, such as your organization, title, and other personal information, consent and release forms, your company name and title, video engagement time and other analytics, anonymized geographic information, and information using cookies and other electronic technologies.

How Do We Collect Your Personal Information?

You directly provide us with most of the data we collect. We collect your personal information when you register for Events, participate in an Event, use the Services (we use cookies, JSON web tokens, and other electronic technologies to collect information from you, and we collect site usage and engagement records for analytics), and when you correspond with us.

How Do We Use Your Personal Information?

We use the personal information we collect to create your registration, let you access an Event, enable you to use the features available on or through the Services, email you or communicate with you via the Services or to respond to your inquiries or comments, analyze data to understand your usage and engagement with the Services, enforce this Policy and the Terms of Use, comply with legal, regulatory, or contractual requirements, detect and prevent fraud and abuse, and develop and improve our products and services.

How Do We Share Your Personal Information?

We only share your personal information with Event Organizers whose events you attend, third-party service providers who perform functions on our behalf (such as hosting the Services, payment processors, and services for analyzing data like Google Analytics), in business transfers (if ETS is purchased or there is a merger or sale of our assets), and when we believe release is appropriate to comply with the law, enforce or apply our agreements with you, or protect the rights, property, privacy, or safety of ETS, our users, or others.

How Do We Safeguard Your Personal Information?

We securely store your personal information on our hosting provider's servers. We maintain physical, technical, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. We require third parties to encrypt your personal information when it is stored on servers. We also require by contract that third party service providers acting on our behalf, or with whom we share your personal information, to implement security and confidentiality measures.

How Do We Retain and Delete Your Personal Information?

We retain your personal information for as long as is necessary for the purpose for which it is collected, including legitimate business reasons and legal and regulatory requirements. Once this time period has expired, we will delete your personal information. Generally, we keep your personal information as long as we need it for our legitimate business purposes, to enforce this Policy and the Terms of Use, if there is an unresolved claim or dispute, for fraud prevention, or to prevent you from registering for future Events if we terminate your access because of violations of the Terms of Use or other policies.

What Are Your Rights?

If you have these rights under applicable Data Protection Laws, you are entitled to the right to access (know whether or not we are processing your personal information and request access to or copies of your personal information), the right to rectification (request us to correct any personal information you believe is inaccurate or incomplete), the right to erasure (request that we erase your personal information under certain conditions), the right to restrict processing (request that we restrict processing of your personal information under certain conditions), the right to object to processing (object to our processing of your personal information under certain conditions), and the right to data portability (request us to transfer your personal information to another organization or directly to you under certain conditions).

A cookie is a small text file placed on your computer or mobile device. We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser and is used to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time.

How Can You Manage Cookies?

You may be able to remove persistent cookies by following directions provided in your browser's 'help' content. You can control browser cookies through your browser's settings. Some of the Services may not function properly if you disable cookies. The use of cookies, web beacons, or similar technologies by third party services, content and ad network providers is subject to their own privacy policies, not ours.

Do We Transfer Your Personal Information to Other Countries?

Some of the uses and disclosures mentioned in this Policy may involve the transfer and processing of your personal information to and in various countries that may have different levels of privacy protection than your country. By using the Services, or any other of our products and services, you consent to such transfers and processing, including in and to the United States, and other countries worldwide.

How Do We Protect Children?

No information should be submitted to the Services by or about persons under 18 years of age. Parents and guardians are responsible for monitoring and supervising all Internet usage by children.

How Do We Update Our Policy?

We regularly review this Policy. When we update this Policy, we will place the new Policy on this web page, and update the effective date at the top of the Policy. We encourage you to check the effective date of this Policy whenever you visit the Services to see if it has changed since your last visit. By using Services after we post any updates, you consent to the updates of this Policy.

Customer Success & Support

At Event Tech Stack, we understand that every event matters. Whether you're hosting an internal meeting, executive summit, annual conference, or global hybrid event, our team is committed to helping you succeed before, during, and after your event.

Every subscription includes access to our knowledgeable support team, self-service resources, and platform monitoring.

As your event program grows, enhanced Customer Success and support services are available to meet the needs of larger organizations and enterprise event programs.

What's Included in every plan:

Help Center

Searchable documentation, setup guides, FAQs, product tutorials, and best practices.

Live Chat

Connect with our support team for questions, troubleshooting, and configuration guidance.

Email Support

Submit and track support requests with updates from our Customer Success team.

Support Plans

Plan	Channels	Initial response target	Support coverage
Starter Lite	Email & Live Chat	Within 2 business days	Standard
Starter	Email & Live Chat	Within 1 business day	Standard
Professional	Email & Live Chat	Within 1 business day	Standard
Business	Email, Live Chat & Scheduled Zoom	Within 8 business hours	Extended
Enterprise	Email, Live Chat & Scheduled Zoom	Within 4 business hours	Priority

Enterprise Support

Additional support options including international event coverage, weekend support, and extended support hours are available through Enterprise Support.

Help Center

support.eventtechstack.com

help@evntstack.com

Live

Available in Help Center

Support Hours

Monday Friday, 9:00 AM–5:00 PM Central Time (excluding company holidays).

See How Event Tech Stack Powers Your Events — In Just 30 Minutes

Book a live demo to see how Event Tech Stack supports your specific event format.

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